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Wednesday, January 07, 2009

What enthusem could mean for your company: in 10 short slides

Jan 7, 2009 10:37:00 AM
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It's not a relationship if you have to 'manage' it The phrase customer relationship management (CRM) has always interested me. It seems odd that relationship and management are used together. After all, do we really "manage" relationships? Try that with your spouse and see how it works. Perhaps customer interaction...
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